9. Multiple Accounts, Addresses, and Computers 

9.1 Using ePS With Multiple Accounts

With the ePostal System, you're not limited to only one Account even if you use ePS on only one computer. You can set up multiple ePostal Accounts so that you can segregate your purchase of Credits, the types of ePS eLetter® messages you send, and the types of eLetters you receive.

The process of creating a second, third, or more Accounts is the same as creating your first, except that when you create subsequent Accounts you can skip the software download, if you already have the software on the computer the new ePostal Account will be used on.

ePS Recommendation in Using Multiple Accounts and Addresses

ePostal Services recommends if you have multiple ePS Accounts and email addresses, especially if the Accounts are on the same computer, that you mark all your addresses as Shared Addresses and then add all those addressees to each of those Accounts. The reasons are:
  • Even though you might have multiple Accounts on your computer, only one Account at a time can be the Current Active Account.
  • Only eLetters sent to email addresses listed at the ePostal Office® Window under the Current Active Account can be processed as eLetters. eLetters sent to email addresses on your computer that are not associated with the Account which is currently Active at the time of their arrival will not be processed as eLetters.
Therefore, when all addresses are Shared and listed with all Accounts, eLetters arriving for any of these email addresses will be processed as eLetters, regardless of which one of your multiple Accounts is currently Active.

Recovering Unprocessed eLetters

If an eLetter arrives at your computer for an email address which is not associated with the Current Active Account, it will not be processed as an eLetter. Instead, it as regular email will be put into the regular email Inbox, with messages that indicate it might have come from the ePostal Office:
  • The From address will say it was "By" ePS or ePostal Services and "For" the original sender whose email address will be shown
  • A message will be included in the opened eLetter above the message body, which is intended for recipients that do not have an ePS Account or the ePS Software.
  • There might also be Error messages that indicate it is possibly an eLetter but to an email address which is not associated with the Current Active Account.
From these messages and your knowledge that the To email address is in fact associated with another ePS Account on your computer than the currently Active one, you might fairly assume that it is indeed an eLetter. In this case, you probably should try to re-process it. The steps to re-processing are:
  1. Perform the ePS action of Switch Active Account to the Account with which the To email address is associated.
  2. Drag and drop the assumed, unprocessed eLetter from the Inbox to the Drafts folder.
  3. Drag and drop the assumed, unprocessed eLetter from the Drafts folder back to the Inbox.
  4. If it is an eLetter, it will be processed and then appear as an ePS eLetter should in the ePS Inbox. If it is not an eLetter or is a damaged/false one, it will remain in the Inbox.

See also:
> Getting Started With ePS

9.2 Using ePS With Multiple Email Addresses

You can use as many email addresses as you wish with your ePS Account.

To add additional email addresses to your Account:
  1. From Outlook, go to the Main Menu or Tools > ePostal Services > Manage Accounts > Edit Account Information. Or, from the ePS web site Home page (www.epostalservices.com), click the Your Account tab under the ePS menu bar.
  2. You will be asked to enter your User ID and Password to log in if you've not already done so.
  3. On the Your ePostal Account page, in the Email Addresses section, click the Add New Email Address link.
  4. In the Add a New Email Address window, enter the new email address in the Email Address box. Then re-enter the new email address in the Confirm Address box. 
  5. If you would like the new email address to be the Primary Address for your Account (i.e., the email address to which ePostal Services sends all of its correspondence to you, including ePS service reminders and alerts), select Yes from the drop-down menu.
  6. When done, click Save, or, if you wish to add another email address to use with your Account, click Save and Add Another.

9.3 Using ePS With Multiple Computers

If you've already created an ePostal Account, you can use your ePS SoftwareSM on any computer you wish (provided it meets the minimum system requirements) by simply downloading and installing the ePS Software on the other computer. To do so:
  1. From Outlook, go to the Main Menu or Tools > ePostal Services > Manage Accounts > Edit Account Information. Or, from the ePS web site Home page (www.epostalservices.com), click the Your Account tab under the ePS menu bar.
  2. You will be asked to enter your User ID and Password to log in if you've not already done so.
  3. On the Your ePostal Account page, click the Download ePS Software link in the ePS Utilities section.
  4. When the Download the ePS Software screen opens, confirm your computer meets the minimum system requirements and click the Download button.
  5. When you are asked during the download whether you want to Open or Save the downloaded file, choose Save.
  6. When the Download Complete screen displays, select the Open button.
  7. In the folder that opens, double-click the Setup file, and follow the instructions on the installation screens.

9.4 Switching Accounts

ePS users can have multiple ePostal Accounts. If you have created more than one ePS Account on your computer, you can switch between your Accounts at any time. To switch Accounts:
  1. In Outlook, go to the Main Menu or Tools > ePostal Services > Manage Accounts > Switch Active Account.
  2. In the Switch Active Account dialog box, enter the User ID and Password for the Account you wish to switch to.
  3. Click Ok.

See also:
> Creating an ePostal Account
> Checking/Updating Your Credits Balance
> Using ePS With Multiple Accounts

9.5 Sharing an Email Address

If you wish to use the same email address with more than one ePS Account, you need to establish that email address as a "shared" address. This authorizes the ePostal Office to allow your other Accounts to use the shared email address when you add that address to those other Accounts.

To designate an email address as shared:
  1. From Outlook, go to the Main Menu or Tools > ePostal Services > Manage Accounts > Edit Account Information. Or, from the ePS web site Home page (www.epostalservices.com), click the Your Account tab under the ePS menu bar.
  2. You will be asked to enter your User ID and Password to log in if you've not already done so.
  3. On the Your ePostal Account page, in the Email Addresses section, select the email address you wish to share from the list in the box.
  4. Click the Share/Stop Sharing link. (Note that addresses you have already chosen to share are marked "shared," allowing you to distinguish between those for which you allow sharing and those you do not.)
  5. The list refreshes, designating the email address you selected as shared.
  6. If you wish to stop sharing the email address, simply click the link again.

See also:
> Using ePS With Multiple Accounts