1. Introduction to the ePS
1.1 Learning About ePS Services
In the same way that senders of traditional mail rely on overnight services for
delivery of critical hard-copy content, the ePS System allows you to
give your important email messages the same urgent, high-visibility
advantage along with many other advantages by sending
them with ePS eLetter® enhanced capabilities.
What's an ePS eLetter?
With just a few mouse clicks, you can send any ordinary email as an ePS
eLetter. An eLetter not only allows the recipient to immediately recognize the
high importance of the message, but also lets senders take advantage of
delivery features such as certification, encryption, and receipt notification.
You can even choose to prepay for your recipient's reply.
For only a small ePostal
for each eLetter sent, your eLetters to clients, patients,
customers, colleagues, friends, etc., are differentiated, prioritized, sorted,
secured, authenticated, verified, certified, and tracked all using your
current email address, email application, and Internet Service Provider or
network mail server.
The sender chooses which ePostal Premium Options will be added, á la
carte, to the Standard ePS eLetter features.
The recipient pays nothing to receive eLetters. There is no cost for the ePS
How does the ePS System work?
The ePS System uses a restricted-access (yet publicly available)
channel to transmit your email via your own current email application and
network. You reap the benefits of a corporate intranet, but without the usual
associated costs of special hardware and software. In essence, ePS serves
as your own Public Intranet® Security network
allowing you to send eLetters that are:
Differentiated eLetters stand out from the crowd. They're
identified, prioritized, and sorted into special folders using ePS
priority class indicators.
Secure The sender's computer is always authenticated, and the
individual sender can certify that he is indeed the person who sent the
eLetter. All eLetters are screened for technical and content risk, and put in
tamper-evident packages that verify the content integrity of the eLetters. In
addition, the sender can request the individual recipient to certify that he is
the person who is opening the eLetter before the eLetter can be opened.
Privacy Assured Senders can choose with one click to encrypt their
eLetters and attachments. This prevents anyone except the recipient from seeing
the eLetter contents from the time it leaves the sender's computer to when the
recipient opens and decrypts it.
Tracked, Confirmed, and Productivity Improving Special delivery
options allow you to receive time and date stamped notifications from the ePostal
when your recipient has received and/or opened your eLetter. Senders can also
create special incentives for recipients to open their eLetters, and can select
to give their recipients the benefit of prepaid replies back through the ePostal
In addition, because the eP
ostal Office Window is always open, you can
send your important eLetters 24 hours a day, 7 days a week, 365 days a year.
1.2 Exploring the ePS Software
After you have created an eP
ostal Account and have downloaded and
installed the ePS
Software, you can begin to explore the Software.
To access and explore the ePostal Services Menu:
Open Microsoft® Office Outlook® 2003 or 2007.
The ePostal Services Menu by default is located in
the Outlook Tools Main Menu item. Click Tools > ePostal
Services, and the ePS
You can also change the location of the ePostal Services Menu from
appearing in the Outlook Tools menu to appearing in the Outlook Main Menu Bar.
This change is made from the User Preference screen which is part of the ePostal
Services Menu itself.
ostal Services Menu offers you the following options:
Send Email by ePS: clicking this option presents you
with a reminder that to use the ePostal System for sending an email,
you should first open the Outlook New Mail Message form and compose and address
your message. When done, you click the ePS icon button on either the
Outlook New Mail Message window Standard toolbar or the ePS tool bar.
icon button opens the Selection of Delivery Options screen in which you chose
your eLetter features and click to send your eLetter.
View eLetter Histories: use this option to choose whether you
wish to view your eLetter History: Sent, or view your eLetter
History: Received. These options allow you to see the date and
time your eLetters were sent or received, as well as many other details about
this option allows you to:
View the User ID that is your name of the Current Active Account.
Switch between your multiple ePostal Accounts.
Edit your Account information.
Update your Passphrase.
a New Account, or
Remove one of your ePS Accounts from your computer.
Manage Credit Balances: from this option you can:
Add Credits to your ePostal Account.
Check or Update your Credits balance in your ePS Account.
User Preferences: this option opens the User Preferences
window, allowing you to adjust many of the settings in your ePS
Update ePS Software: use this option to see whether
an updated version of the ePS
Software has been released for you to install on your computer.
For help using the ePS Software or any of the features on the ePostal
web site, select the Get Help With ePS Software
Clicking the About ePS Software option opens a window
that tells you what version of the ePostal Software you are running,
and also contains links to the ePS End User License and Services
Agreement and the ePostal Privacy and Security Policy, as well as
Technical Support options.
To see a number of other important ePS
windows, you must also open Outlook and be operating with the Software, so you
see them when their functions are actually used.
Need to link the ePS Software to your ePostal Account.
This appears when the Software is not linked to one of your ePostal
Accounts. This linking is required for the Software to function properly.
New eLetter Received. This window opens and alerts you
when you have just received a new eLetter.
Selection of Delivery Options. This screen appears when you
click on the ePS icon button in a tool bar of the Outlook New Mail
Message window after you have composed and addressed your new message. With
this screen, you select the eP ostal delivery features for
transforming your email into an ePS
Standard eLetter Features. Accessed from the Selection of
Delivery Options window, this screen reminds you of the Standard Features in
each eLetter you send.
Choices for Responding to an eLetter with Prepaid Reply. This
screen opens when you click on the ePS icon button in a tool bar of
the Outlook New Mail Message window after you have composed and addressed your
new message and when the eLetter you are responding to came with an ePS
Prepaid Reply delivery option. The screen allows you to make choices regarding
how you use the benefit of the Prepaid Reply feature.
There are other important eP
ostal screens which make your use of the ePS
System easier and more rewarding. While the above-mentioned screens appear with
a special eP
ostal banner in them, the other eP
are differentiated from regular Microsoft windows by the ePS
on a black background) in the top left of the title bar of
1.3 Exploring the ePostal Web Site
Just about all of your interaction with eP
ostal Services, other than
composing and sending eLetters, takes place on the ePS
web site. There
Create and edit ePS
Buy ePostal Credits, and check your Credits history and balance
View the histories of eLetters your send and receive
Create or update your customer information, security information, and credit
Find out about ePS
delivery features, services, and solutions
Find out about eLetter costs and features
Get help on using the ePostal System
Find out how to contact the ePS
organization when you have questions
And much more!
When working on the ePS
web site, you'll notice different banners
depending on the page you're viewing. Pages that are accessible to the general
walk-in public say "eP
ostal Services, Inc." in the banner. Anyone can
access these public pages by clicking the gray buttons.
However, there are numerous other pages of the web site which are not available
to the general public. On these pages in the banner, you will see that you are
working at "The eP
These pages require that you have logged into your eP
before you can view their contents. That is, when you are working at The eP
Office Window, you are doing so in a secured, encrypted environment. You can
also tell the pages are secure if you can see the "https" in left side of your
web browser's URL address window. You can access these pages by clicking the
tabs beneath the gray buttons in the banner.
1.4 Logging In to the ePostal Office Window
The secure areas of the ePS
web site are called The ePostal
. These areas comprising The eP
Window include the:
Your ePostal Account
Buy ePostal Credits
eLetter History pages
Before you can log in to any of these secure areas and work at The eP
Office Window, you must first establish an ePS
Account and create your
ostal User ID and Password.
To log in to any ePostal Office Window area:
Click any of the tabs beneath the gray menu buttons in the banner on the ePS
On the Log In to Your ePostal Account page, enter your User ID and
Click the Log In button.
When you Log In and are working in a secure area, the words in the center-right
section of the web site banner change from "eP
ostal Services, Inc." to
ostal Office Window". In addition, you will see "https" in the
left side of your web browser's URL Address window.